FAQs

You can make changes to your account, including address updates any time before your order is placed in the account section of our website. If you need to update your address on an existing order, please contact us here.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as possible here. We can give you the inside info!

All Orders (Best Seller sets) that were not canceled before being charged, cannot be canceled.

It rarely happens (less than 1% of all orders), but if you are not completely satisfied, we are on standby! One-time orders are non-refundable but if you’re a member of Function With Benefits we offer a one-time reformulation if you haircare, skincare, or body care fall short of your expectations. Simply reach out to us here within 30 days of receiving your order.

Your credit card will be charged as soon as your order is accepted.

We accept all major credit cards, as well as PayPal, Apple Pay, and Google Pay. Please note that American Express is not accepted for international orders.

All Orders (including subscription orders, and Best Seller Sets) that were not canceled before being charged, and do not fall under the You x Function Contract cannot be canceled.

Lucky you! If you don’t already have an account, start by first creating one here. From there, you’ll be able to redeem your gift card by applying it at checkout—it’s that easy!

You can make changes to your account, including address updates any time before your order is placed in the account section of our website. If you need to update your address on an existing order, please contact customer service here.

Here’s how it works: you order, we formulate, and then we ship! This process typically takes 7-9 business days from the time the order is placed. Once your order has been filled and shipped, you will receive a notification with a unique tracking link. Your order confirmation will include our best estimate of your package's arrival date. International orders take a bit longer due to customs and local carrier delivery processing.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as possible here. We can give you the inside info!

Refunds can take 7-10 business days to reflect on your original form of payment.

We offer free shipping in Belgium, The Netherlands & Luxembourg for subscription orders. Our shipping rates for non-subscription and international orders vary by country. Please see here for details.

We define the different categories of hair type as: Straight: Hair strands tend to not have a bend or a curl. Wavy: Hair has a slight bend or wave pattern; somewhere between straight and curly. Curly: Hair has a definite curl, S-shaped, or loopy pattern. Can be prone to dryness and frizz. Coily: Hair has a tight curl, spiral, or zig-zag pattern; tighter curls than curly hair.

Hair structure doesn’t refer to the number of hair strands you have, but rather the thickness of each individual strand. Fine: A single strand is thinner than a sewing thread. If you take a strand of hair between your fingers you don't feel anything. Medium: A single strand is about the thickness of a sewing thread. If you take a strand of hair between your fingers you can feel the hair. Coarse: A single strand is thicker than a sewing thread. If you take a strand of hair between your fingers you can feel a strong, thick strand.

Yes, we would recommend selecting "oily" on the quiz for your scalp moisture and choosing the hair goals; scalp care and hydrate. If your hair type is straight, also add volumize as a goal.

Here is a list of our hair goals and how they work. Please note, you can choose up to 5 hair goals when taking our Hair Quiz: Strengthen: Increase your hair’s resilience and elasticity, stimulate healthy hair growth, and protect your hair from breakage. Tame Frizz: Nourish and soften hair texture for a smoother appearance, while also protecting strands from added frizz, static, and breakage. Preserve Color: Protect your hair from damaging UV rays, prevent dulling and fading, and enhance your strands color intake and retention to promote long-lasting, vibrant color. Define Curls: Enhance and define your natural curls to achieve a smoother texture and improve overall health and manageability. Deep Condition: Moisturize and deeply condition dry damaged hair from the inside out, restoring hydration lost from heat and/or chemical processing. Fix Split-Ends: Smooth and coat your split ends for a sleek hair surface while building moisture content to minimize future split ends. Hydrate: Restore your hair’s moisture balance, prevent future moisture loss, and treat hair damage with an added dose of long-lasting hydration. Replenish Hair: Replenish damaged, nutrient-depleted strands and protect your hair from environmental stressors. Amplify shine: Enhance your hair’s natural shine, luster, and reflection while also improving your overall hair health. Straighten: Relax and tame unruly hair with a biolipid complex that coats each strand in a sheathing film to naturally discipline hair even in humid conditions. Protect from heat: Moisturize and condition heat damaged hair while protecting strands from future damage caused by thermal styling. Volumize: Rejuvenate limp, lifeless strands and remove excess buildup to inject hair with added body and lift. Length: Promote healthy hair growth with increased scalp circulation and follicle stimulation for longer, stronger locks. Scalp care: Moisturize and energize your scalp to relieve discomfort, reduce buildup and help prevent flakes. Nourish: Rid the scalp of toxins and stimulate blood circulation at the roots to promote healthy hair growth. Revitalize: Revitalize and strengthen your hair to prevent premature aging caused by environmental stressors, heat and chemical styling, and nutrient loss.

Dry: Your scalp is tight, uncomfortable. You typically wash every 3-4+ days. Balanced: Your scalp is about the same a day after you wash it. Oily: You feel the need to wash your hair daily.

We define the different skin moisture level as: Balanced: Your skin feels smooth and hydrated. Dry: Your skin might feel tight and rough. Very Dry: Your skin looks dull, with possible scaling.

We define the different categories of skin type as: Dry: Rough, peels easily. Balanced: Not too dry, not too oily. Oily: Heightened sebum (face oil) production. Combination: Skin feels both oily and dry. The typical pattern includes an oily T-zone, while the rest of the face may exhibit dryness or dullness.